Browse answers to common questions about bidding, payments, pickups, and more.
Update your profile, card, alerts and password on Equip-Bid. Set up email and text alerts, reset a password, change your email or close your account.
Questions about an item, pickup or purchase go to the seller. Website questions come to us. Learn how to message a seller, start a live chat or email support.
Every auction on Equip-Bid is run by a seller. Each one has its own terms, dates and pickup location, so a few minutes of reading now saves headaches later.
A bid is a contract to buy, so it can't be removed. Learn why, what to do if you bid by mistake or change your mind, and what happens if you win and don't pay.
Last-second bids can't steal a deal. Learn how extended bidding keeps an item open when someone bids in the final minutes, and how to plan for closing time.
Every bid on Equip-Bid is a max bid. See how automatic bidding keeps you in the lead, why you were outbid, how increments and ties work and per-unit bidding.
Some sellers set a starting bid, the lowest bid they'll accept. Learn how starting bids work, where to find them and what happens if no one bids.
Your winning bid is just the start. Learn how the 18% buyer's premium, the $1.50 item fee and seller special fees add up, so there are no surprises.
Your card on file is charged automatically for invoices up to $2,000. Learn how to pay larger invoices, fix a declined payment and change your card.
Learn how sales tax is figured on Equip-Bid invoices, why rates vary between auctions and how to upload a tax-exempt certificate so eligible items aren't taxed.
See what's on your invoice, top to bottom: your checkout code, items won, fees, sales tax and payments. Plus how to save a PDF receipt.
Photos, description, condition, current bid and pickup details. Learn what to look for in an Equip-Bid listing so you know what an item is worth to you.
Signing up to bid is free and takes a few minutes. See how to register, why you need a card on file, how we protect your info and how to update your account.
Find deals fast. Learn how to search Equip-Bid, filter by category, price, distance and seller, find auctions near you and look up closed auctions.
What do Factory Sealed, Appears New, Open Box, Damaged and Partial mean? Learn what each condition label tells you and what to check before you bid.
Most items are sold as-is, where-is. Learn when returns are possible, what to do if an item is damaged or not as described and when to contact Equip-Bid.
You won! Here's every step from the auction closing to getting your deal home: your invoice, payment, pickup details, checkout code and what to bring.
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